red_star_rc Remove the hub, directly connect the camera to PC to try, and please also try different 12V power supplies, power may affect the images.
I checked two different hubs. Power supply is15A. Has enough power. I used this configuration since 2021 without any problems
Connect camera directly to the laptop. Connect different Power supply directly to the camera. Same problem. Is it possible to send camera to fixe it?
red_star_rc Could you tell us when and where did you purchase the camera? if you purchase the camera from the dealer, please contact them for repair. If directly from us, please submit a ticket here. thanks. https://support.astronomy-imaging-camera.com/ (Choose products. )
Where I can find firmware image for 2600MC Pro to reflash? Maybe it can fix my problem?
I purchased camera from High Point Scientific. Already contacted them for repair and they send me to you.
Still trying to communicate with RMA_US@zwoptical.com No answer on my 3 emails.
red_star_rc I just confirmed with my colleague, she replied to every email you sent, but did not get a response from you, could you check your spam box?
Recovered them, sorry. Didn't realize they went to spam.
As recommended opened service request and never received RMA confirmation. Keep checking inbox and spam folders. Can you confirm RMA number, please.
I got from website: ZWO20230614446300-US
Still didn't get cofirmation emiail. Now checked spam and inbox. Maybe wrong email in the case?
red_star_rc Your request has been approved, please check again. thanks. You can directly leave your comments on the RMA page.