JoseM EAF is not view by ASIAIR Plus
Remove everything from the USB ports of your ASIAIR. Plug in only the EAF into a USB 2 port of the ASIAIR. Is the EAF now visible to the ASIAIR, or is it still not seen by the ASIAIR?
Also, do not use the cables that came in the EAF box from ZWO. Buy a USB 2.0 Type B to Type A cable (Amazon has plenty of different lenths and different connector angles to choose from).
Chen