I just bought a new 290 mini and I have a problem connecting to it by using Firecapture or PHD guiding.
Computer: Windows 7 32bit and physical USB ports 2.0 (MacBook Pro with bootcamp)
My older ASI290 color works fine and connects with the software. I have installed the newest drivers in the OS.
The new camera (ASI 290mini) is recognized by Windows correctly but the software cannot start the camera, both Firecapture and PHD.
Please send an email to our support: support(at)zwoptical.com
We will help you make a remote control to check out what happened.
Beside, I think you can download a ASICap from our website to make a test.