ASI 290MC not work

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cyberplocos
Posts: 2
Joined: Wed Apr 03, 2019 6:21 pm

ASI 290MC not work

Post by cyberplocos » Thu Apr 04, 2019 11:20 am

Hello all,

My name is Fabio, astrophotographer from Brazil and I'm having trouble with my recently purchased ASI 290MC. The computer recognizes it and Firecapture also but does not have the image, a message says that the "recording failed" and there is no information about the histogram, temperature, USB port, nothing. I have already tested in several versions of Firecapture and the same appears. I tried to use Sharpcapture but the same problem happens, there is no image or information. The camera capture program itself does not work either. I'll send you the Firecapture log file:

---------------------------------
Apr 03, 2019 11:02:49 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Starting FireCapture - lets go....
Apr 03, 2019 11:02:49 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: System information
FireCapture Release: v2.5
FireCapture Build: 11
FireCapture Directory: C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5
OS: Windows XP
OS Version: 5.1
PATH: C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\jre\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Arquivos de programas\Smart Projects\IsoBuster;C:\Arquivos de programas\ATI Technologies\ATI.ACE\Core-Static;C:\Arquivos de programas\Internet Explorer;C:\Arquivos de programas\QuickTime\QTSystem\;C:\Arquivos de programas\Arquivos comuns\Adobe\AGL;.
JRE Version: 1.8.0_45
JRE ClassPath: C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\bio-formats.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\Firecapture.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\fits.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\ij.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\jacob.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\jcalendar-1.3.3.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\jgoodies-common-1.3.0.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\jgoodies-forms-1.5.0.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\laf-plugin-7.3.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\laf-widget-7.3.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\loci-common.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\ome-xml.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\RXTXcomm.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\substance-7.3.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\substance-swingx-7.3.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\swingx-1.6.jar;C:\Documents and Settings\Dr. Carvalho\Meus documentos\FireCapture_v2.5\lib\trident-7.3.jar;
JRE initial heap size: -Xms875m
JRE max heap size: -Xmx875m
Camera: 0

Apr 03, 2019 11:02:49 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Loaded FireCapture.ini
Apr 03, 2019 11:02:49 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: loaded library Ephemerides.dll
Apr 03, 2019 11:02:49 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: de.wonderplanets.firecapture.util.Ephemerides: loaded library Ephemerides
Apr 03, 2019 11:02:50 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Starting main...
Apr 03, 2019 11:02:51 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Checking cams...
Apr 03, 2019 11:02:51 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: loaded library ASICamera.dll
Apr 03, 2019 11:02:51 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: loaded library ASICam.dll
Apr 03, 2019 11:02:51 AM de.wonderplanets.firecam.ASICam initCam
INFORMAÇÕES: Initialising camera...
Apr 03, 2019 11:02:51 AM de.wonderplanets.firecam.ASICam logValues
INFORMAÇÕES: ------------------------------------------------------------------------------------------------------Logging ASICam values - Run #1
Camera model: ZWO ASI290MC
Camera vendor: ZWO Optical
Color: true
Pixel size: 2.9000000953674316
Logging ASICam Exposure values:
Max width/height: 1936/1096
Exposure -> min: 1000 current: 10000 max: 10000

Logging ASICam Gain values:
Gain -> min: 0 current: 200 max: 600

Logging ASICam Gamma values:
Gamma -> min: 1 current: 50 max: 100

Logging ASICam additional controls:
Gamma -> min: 1 current: 50 max: 100
AutoExposure -> min: 0 current: 0 max: 0
Brightness -> min: 0 current: 1 max: 240
WRed -> min: 1 current: 60 max: 99
WBlue -> min: 1 current: 95 max: 99
USBTraffic -> min: 40 current: 80 max: 100
HighSpeed -> min: 0 current: 0 max: 1
SoftwareGain -> min: 0 current: 0 max: 0
AutoHisto -> min: 0 current: 0 max: 0
e/ADU: 3.584
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: loaded library ImageUtil.dll
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image type: 0
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecam.ASICam setROI
INFORMAÇÕES: ROI set to (0,0,1936,1096)
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: PixelSize: 2.9000000953674316
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Done: Checking cams...
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: starting
Apr 03, 2019 11:02:52 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: loaded library Debayer.dll
Apr 03, 2019 11:02:57 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: Allocating image buffer
Apr 03, 2019 11:02:57 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: buffer size: 2121856
Apr 03, 2019 11:02:57 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: starting acquisition
Apr 03, 2019 11:02:57 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:02:57 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:02:58 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:02:58 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:02:58 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:02:58 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:02:59 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:02:59 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:02:59 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:02:59 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:00 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:00 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:01 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:01 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:01 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:01 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:02 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:02 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:02 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:02 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:03 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:03 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:03 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:03 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:04 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:04 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:04 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:04 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:05 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:05 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:05 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:05 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:06 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:06 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:06 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:06 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:07 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:07 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:07 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:07 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
Apr 03, 2019 11:03:08 AM de.wonderplanets.firecapture.log.Log logInfo
INFORMAÇÕES: Native: image capture failed
Apr 03, 2019 11:03:08 AM de.wonderplanets.firecapture.log.Log logError
GRAVE: Image capture failed:
--------------------------------------------------

I tried on another computer, tried different USB ports 2 and 3, changed the cables, updated all the softwares and drivers, tried reduce the USB trafic to minimum, tried different operating systems and nothing, always the same error appears. My other cameras work normally, I have an ASI 174MM and an ASI 290MM. Any idea what that might be? Was the camera defective?

Best regards,
Fabio

User avatar
chad
Posts: 565
Joined: Thu Feb 09, 2017 4:58 am

Re: ASI 290MC not work

Post by chad » Mon Apr 08, 2019 2:13 am

Hi Fabio,
Sorry for the problem.
Please send an email to our support: support(at)zwoptical.com
She will help you。
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

cyberplocos
Posts: 2
Joined: Wed Apr 03, 2019 6:21 pm

Re: ASI 290MC not work

Post by cyberplocos » Mon Apr 08, 2019 10:59 pm

Thanks Chad,

I already sent an email to the support, I hope to solve this problem as soon as possible! I'll be waiting!

Fabio

User avatar
Sean.Wang
Posts: 713
Joined: Mon Apr 24, 2017 10:08 am

Re: ASI 290MC not work

Post by Sean.Wang » Tue Apr 16, 2019 2:31 am

no worries, our workmate will help you in emails.
ZWO | Marketing Consultant
Location:lon=120.6 lat=31.3
SuZhou China

motto:
Don't face one's fate, can't be a real man;
Don't know manners, can't be gentle;
Don't know meaning behind the words, can't understand man's heart.

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