Problem with ASI120MM-S camera and PHD2

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Trinacria12
Posts: 5
Joined: Mon Mar 18, 2019 6:34 pm

Problem with ASI120MM-S camera and PHD2

Post by Trinacria12 » Wed Mar 20, 2019 7:17 pm

Recently purchased the ASI120MM-S for use as a guide cam for Celestron 9.25" SCT and CGEM II Go To mount. I've successfully downloaded and installed the following software and drivers:

ASI camera v3.0.0.5
ASCOM platform v6.3
ASI camera ASCOM driver v1.0.3.23
ASICAP software v1.5
PHD2 v2.6.5

The camera is connected to a USB 3.0 port on a Lenovo laptop (Windows 10, Intel core i7 chip) via a new USB 3.0 cable.

After selecting "ZWO lASI camera" and "Celestron Telescope Driver (ASCOM)" in the equipment profile on PHD2 and clicking the "connect" button, the status window shows that the camera is connected. However, when I select the "loop" button to begin image capture I eventually receive the following error message: "After 20 seconds the camera has not completed a 2 sec exposure, so it has been disconnected to prevent further complications."

I've attempted increasing the timeout period in the camera settings window, reducing USB traffic, switching USB ports (I'm not using a hub), and switching USB 3.0 cables, but none of these helped. I continue to receive the same error message. I've also consulted the PHD2 help forum as well as the camera instruction manual and support resources, none of which were helpful.

I would appreciate any advice or suggestions you might be able to offer.

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chad
Posts: 603
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI120MM-S camera and PHD2

Post by chad » Fri Mar 22, 2019 9:48 am

Hi,
Can you test it with SharpCap or ASICap?
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

Trinacria12
Posts: 5
Joined: Mon Mar 18, 2019 6:34 pm

Re: Problem with ASI120MM-S camera and PHD2

Post by Trinacria12 » Fri Mar 22, 2019 2:07 pm

I tested it with ASIcap and it does project an image on the screen; however, it does not capture or project an image on the screen in PHD2 (even though the status window in PHD2 shows the camera as "connected") and the capture command simply times out as described above.

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chad
Posts: 603
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI120MM-S camera and PHD2

Post by chad » Mon Mar 25, 2019 10:23 am

HI,
Please send an email to our email: support(at)zwoptical.com
we will help you to catch the log to check out what happened. Usually, it should be fine.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

Trinacria12
Posts: 5
Joined: Mon Mar 18, 2019 6:34 pm

Re: Problem with ASI120MM-S camera and PHD2

Post by Trinacria12 » Mon Mar 25, 2019 7:36 pm

Thank you. I did that; unfortunately, the response was unhelpful.

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chad
Posts: 603
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI120MM-S camera and PHD2

Post by chad » Wed Mar 27, 2019 1:25 am

eh!
Do not worry, I will follow up this issue with our support.
Sorry again.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

photongrabber
Posts: 2
Joined: Tue Mar 26, 2019 2:52 pm

Re: Problem with ASI120MM-S camera and PHD2

Post by photongrabber » Wed Mar 27, 2019 11:34 am

Chad,

I'm having the same issue. Latest drivers, applications, ASCOM, etc loaded. I've tried different USB cables, computer. Connected directly to the computer exhibits same problem. The problem is mostly repeatable, but occasionally the camera will return an image. It will show a video image.

I'm interested in learning if you come to a resolution.

Harry

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chad
Posts: 603
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI120MM-S camera and PHD2

Post by chad » Thu Mar 28, 2019 1:38 am

Hi Harry,
Still not sure what happened now.
I tested with the same version on my side, it works well.
Can you test it with another computer?
Thanks
Chad
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ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

Katherine.Tsai
Posts: 215
Joined: Fri Dec 07, 2018 10:24 am

Re: Problem with ASI120MM-S camera and PHD2

Post by Katherine.Tsai » Thu Mar 28, 2019 3:36 am

photongrabber wrote:
Wed Mar 27, 2019 11:34 am
Chad,

I'm having the same issue. Latest drivers, applications, ASCOM, etc loaded. I've tried different USB cables, computer. Connected directly to the computer exhibits same problem. The problem is mostly repeatable, but occasionally the camera will return an image. It will show a video image.

I'm interested in learning if you come to a resolution.

Harry
Hi Harry,
You can send an email to support@zwoptical.com,
And shall we try to remote control your PC and see what happened?

Trinacria12
Posts: 5
Joined: Mon Mar 18, 2019 6:34 pm

Re: Problem with ASI120MM-S camera and PHD2

Post by Trinacria12 » Thu Mar 28, 2019 4:07 pm

Good luck, Harry. I hope you have a better outcome than I did. After several weeks of trying to find a resolution (which, by the way, exceeds the retailer's 30-day return window), I've given up and accepted defeat and I'm now the owner of a very expensive shiny red paper weight. Lesson learned...

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