Zwo asi 071 Pro

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cpandromeda
Posts: 5
Joined: Sun Feb 10, 2019 10:32 am

Zwo asi 071 Pro

Post by cpandromeda » Tue Feb 12, 2019 12:12 pm

Hello, since a month ago I have many problems with my camera 071 Pro and the last problem is that it no longer loads images in any program of the tried-and-tested
three days ago all the images came out green And now no images appear in the live view or when it is triggered
Help pelase
Many thanks

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chad
Posts: 480
Joined: Thu Feb 09, 2017 4:58 am

Re: Zwo asi 071 Pro

Post by chad » Wed Feb 13, 2019 1:54 am

Hi,
Is it cool when problem happens?
Did you try another USB cable?
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

cpandromeda
Posts: 5
Joined: Sun Feb 10, 2019 10:32 am

Re: Zwo asi 071 Pro

Post by cpandromeda » Wed Feb 13, 2019 5:39 am

I was not cooling because I was doing tests
and I already had days with problems
The cable is new and original
bought from you a week or so ago
The other camera( así 120 mm) it works with the programs but the 071 no
a couple of days before this problem also The images a couple of days before this problem also
they went green And and the next day I no longer loaded images
Many thaks

cpandromeda
Posts: 5
Joined: Sun Feb 10, 2019 10:32 am

Re: Zwo asi 071 Pro

Post by cpandromeda » Wed Feb 13, 2019 6:34 am

Image
Attachments
82A866E5-1487-45A8-80B8-29B280D3E7A8.jpeg

cpandromeda
Posts: 5
Joined: Sun Feb 10, 2019 10:32 am

Re: Zwo asi 071 Pro

Post by cpandromeda » Wed Feb 13, 2019 6:35 am

image of the day before you stopped uploading images

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chad
Posts: 480
Joined: Thu Feb 09, 2017 4:58 am

Re: Zwo asi 071 Pro

Post by chad » Wed Feb 13, 2019 8:07 am

Hi Sir,
Sorry for the problem.
Looks like the camera need to send back to repair.
If you bought it from our agent, you can send it to them, they will send it back. If not, you can ask our support/info for help.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

cpandromeda
Posts: 5
Joined: Sun Feb 10, 2019 10:32 am

Re: Zwo asi 071 Pro

Post by cpandromeda » Wed Feb 13, 2019 8:59 am

Many thanks

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