low FPS and camera recognized as USB 2 instead of USB 3

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drraf81
Posts: 3
Joined: Mon Feb 04, 2019 7:56 pm

low FPS and camera recognized as USB 2 instead of USB 3

Post by drraf81 » Mon Feb 04, 2019 8:16 pm

I have zwo ASI 294 MC pro
for some reason sharp cap and asicap are detected it as USB 2 and running at 1.5-3 FPS instead of advertised numbers at full resolution. I tested it both on a windows machine with 3 USB 3 hub and Mac with USB c hubs.
I installed and reinstalled the drivers in the same fashion as in the manual.
I am connecting to cooler outlet just o make sure that power is delivered via a separate mechanism.

Please advise.

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chad
Posts: 571
Joined: Thu Feb 09, 2017 4:58 am

Re: low FPS and camera recognized as USB 2 instead of USB 3

Post by chad » Tue Feb 12, 2019 6:55 am

Hi,
First, you should connect it to USB3.0 port, usually, the inside of the USB is blue.
Second, please USE USB3.0 Cable。it has 9 pins inside it. and also is blue.
Third, if all of them are right, please take a picture to show your connection. and upload it to here.
Thanks
chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

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