for some reason sharp cap and asicap are detected it as USB 2 and running at 1.5-3 FPS instead of advertised numbers at full resolution. I tested it both on a windows machine with 3 USB 3 hub and Mac with USB c hubs.
I installed and reinstalled the drivers in the same fashion as in the manual.
I am connecting to cooler outlet just o make sure that power is delivered via a separate mechanism.
First, you should connect it to USB3.0 port, usually, the inside of the USB is blue.
Second, please USE USB3.0 Cable。it has 9 pins inside it. and also is blue.
Third, if all of them are right, please take a picture to show your connection. and upload it to here.