I can no longer connect to the camera. The error is no ASI Camera Detected. I am pretty experienced in the use of the camera and troubleshooting electronic gear, so I tried to connect with a shorter cable connected directly to the computer without going through my high end USB hub. I tried the SS3 and the SS2 ports. I received the same error. I then tried to install all the drivers again. No luck. Same error. I changed the cable and used three different cables USB 3 and 2. No luck.
In device manager I saw that the camera was showing up as westbridge or something like that, I did not write it down. I manually installed the driver over the device and it appeared to load correctly. However, I still could not connect. I then loaded all the drivers again and the camera showed up correctly. I tried to connect again and received the same error.
I tried to connect with three different software applications. Nothing seems to allow me to connect to the camera. Everything was working fine before. The only difference was switching it to another setup and trying to add the window heating feature. I have tried with and without the window heating feature.
I then move to a different machine and tried all of the above. I still can't connect. I have a suspicion that the USB port on the camera has failed.
Is there anything else I can try? I am stuck.
Thanks for any reply.
Are you mean your 1600MM Cool has the ST4 port?
Please email to: support(at)zwoptical.com.
Tell him that the firmware of your camera is lost, then we will help you update the firmware.
Partially due to the good tech support, and suitability of the ZWO cameras for my imaging and finance needs, my current resolution is to buy another ZWO ASI 183 Pro camera to compliment my old but hopefully fixable ASI 1600MM Cool! The new camera goes on the 440 mm scope and should produce some nice images. The old camera will still be used for wider field of view in average to marginal seeing conditions.
Thanks again for the help. Too bad we could not flash the chip.
It is not the problem of camera. So you should ask Microsoft for help.