Problem ASI 294MC PRO

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Domenico1984
Posts: 2
Joined: Sun Apr 22, 2018 9:57 am

Problem ASI 294MC PRO

Post by Domenico1984 » Thu Mar 19, 2020 1:42 pm

Hi I have a problem on the 294mc pro sensor. In practice, when cooling is activated and the sensor drops below 0 ° C, these defects appear, which I attach to the photo. With the passage of 3/4 hours the defect disappears gradually reducing. This defect does not appear on the dark it does only on the light. It doesn't seem to be condensation. To the eye, nothing strange is seen. What can it depend on ??
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strano.jpeg

Katherine.Tsai
Posts: 519
Joined: Fri Dec 07, 2018 10:24 am

Re: Problem ASI 294MC PRO

Post by Katherine.Tsai » Fri Mar 20, 2020 7:11 am

Could you share us the image fit file? And contact support@zwoptical.com, we will help you.

Domenico1984
Posts: 2
Joined: Sun Apr 22, 2018 9:57 am

Re: Problem ASI 294MC PRO

Post by Domenico1984 » Sat Mar 21, 2020 1:19 pm

I send mail

Katherine.Tsai
Posts: 519
Joined: Fri Dec 07, 2018 10:24 am

Re: Problem ASI 294MC PRO

Post by Katherine.Tsai » Mon Mar 23, 2020 6:27 am

Email received. Let us keep in touch via email.

Pomiura
Posts: 1
Joined: Sat Feb 08, 2020 8:20 am

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