ZWO USB3 Camera Not Recognized by USB3 Port

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Gary
Posts: 2
Joined: Fri Sep 27, 2019 12:26 am

ZWO USB3 Camera Not Recognized by USB3 Port

Post by Gary » Fri Sep 27, 2019 4:59 am

I understand that my ZWO 183MM PRO is a USB 3.0 device. However, I now realize
that my laptop will not recognize it if it is plugged into the USB3 port. Only the USB2
port will recognize it. I have the latest ZWO camera device driver.

I am using a Lenovo ThinkPad and Windows 7 OS.

Sincerely,

Gary

Katherine.Tsai
Posts: 225
Joined: Fri Dec 07, 2018 10:24 am

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Post by Katherine.Tsai » Fri Sep 27, 2019 6:09 am

Hi Gary,
Did you change the cable, USB ports, computer and software then try again?

Gary
Posts: 2
Joined: Fri Sep 27, 2019 12:26 am

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Post by Gary » Fri Sep 27, 2019 8:22 pm

Hi Katherine,

It turns out that if I plug the camera in the USB3 port, then turn on the computer,
it will then recognize the device. So it seems to be an issue with the operating
system.

Sincerely,

Gary

Katherine.Tsai
Posts: 225
Joined: Fri Dec 07, 2018 10:24 am

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Post by Katherine.Tsai » Thu Oct 10, 2019 10:40 am

Hi Gary,
Thanks for your info, if there is any other questions please feel free to contact us.

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