Is my EAF really dead?

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giampaolo.maschietti
Posts: 7
Joined: Fri Dec 21, 2018 8:37 pm

Is my EAF really dead?

Post by giampaolo.maschietti » Mon May 18, 2020 8:45 am

hello ZWO team,
I just bought an EAF focuser from an italian dealer (Arte Sky) (22nd of April 2020)
It works fine for a month but yesterday, after 10 days of cloudy nights in my area, my PC has not recognized via USB connection
Several attempt was done in different ports, different laptop, but I always foudn error shown in the attached messages
eaf_1_usb_error.JPG
eaf_2_usb_error.JPG
eaf_3_usb_error.JPG
Il dispositivo USB\VID_0000&PID_0002\5&32fa2635&0&1 è stato configurato.

Nome driver: usb.inf
GUID classe: {36fc9e60-c465-11cf-8056-444553540000}
Data driver: 06/21/2006
Versione driver: 10.0.18362.693
Provider driver: Microsoft
Sezione driver: BADDEVICE.Dev.NT
Classificazione driver: 0xFF0000
ID dispositivo corrispondente: USB\DEVICE_DESCRIPTOR_FAILURE
Driver prioritari: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Aggiornamento dispositivo: false
Dispositivo padre: USB\ROOT_HUB30\4&19662514&0&0


Sorry if error pages are in italian, I hope google translator can help you to understand my language.

What can i do now? Is definitevely death?
I tested all possible tricks to update/solve issue from Windows point of view (disable, Unnstall Usb generic ports and so on)

No special update was done, from software side, after last time I used EAF (only SharpCap updated and NINA update to 1.10 beta 3)
Parts was always placed on my scope, No hot or collision was occurred.

I plugged even on a Laptop that never seen the EAF, and same failure occurred.

My last chance is the cable, But a new one will arrive tomorrow. So test can only be done tomorrow or wednesday.
Thanks for your quick replay.

Moson
Posts: 205
Joined: Wed Apr 01, 2020 8:28 am

Re: Is my EAF really dead?

Post by Moson » Tue May 19, 2020 10:22 am

You could try update the firmware of EAF, or update the ASCOM driver from our website.

giampaolo.maschietti
Posts: 7
Joined: Fri Dec 21, 2018 8:37 pm

Re: Is my EAF really dead?

Post by giampaolo.maschietti » Tue May 19, 2020 12:42 pm

Lucky me.it was only the USB cable.
I changed with onether, and now it works fine.

https://www.amazon.it/gp/product/B081SN ... UTF8&psc=1

thanks ciao

Moson
Posts: 205
Joined: Wed Apr 01, 2020 8:28 am

Re: Is my EAF really dead?

Post by Moson » Wed May 20, 2020 2:39 am

Thaks for sharing your solution to us!

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