Maybe you could start a forum topic of important Facebook discussions?
As a Chinese company you should understand that.
SW Esprit 80ED
HEQ5 pro mount.
However, anyone can peruse the ASIAIR Facebook web page from a desktop browser like Safari, and if you are using Safari on an iPad, you can ask Safari to use the desktop site instead of the mobile site. If not signed in, the mobile site only gives you the top level of every thread.
I have learned a great deal. I have an ASIAIR original, luckily I have not updated the software.
Without this forum I would never know about ASIAir new release and consequent issues with the software.
There is no way ever I am going to subscribe to Facebook; I want to continue to keep my data private to me and not commercially exploited by others.
FB must be able to see non-subscribers reading your forum on their platform and it appears they have cut us off.
So you need to get your own forum, get away from this third party data harvesting platform, and let me and other ZWO customers access the forum.
I help pay for the forum through my extensive purchase of ZWO products, and I want to you share the forum by removing access control from Facebook.
I cannot read the Facebook forum since this morning.
It has been continually open in my browser for weeks, but today it excludes me, and wants me sign in and subscribe to Facebook.
So now I am unable to the share progress with ASIair and unable to decide when to upgrade to new ASIair.
ZWO, this is not great customer service and leaves a bad taste.
I am part of the ZWO community, not the Facebook community.
I hope you will resolve this quickly.
I agree completely with you. I too will never sign up for a Facebook account.
The lockout problem might not be a policy of Facebook, since I can still access the StellarMate Facebook page, and also pages for William Optics and RainbowAstro. The lockup problem might have been instigated by one of Facebook ASIAIR moderators.
The only way out is for the rest of us to make this ASIAIR Forum more active. The only thing that I have not tried to do on this forum is to post images, diagrams and screen captures -- I think it is possibles. ZWO also needs to make sure spammers don't abuse this forum; something that they can do by not allowing a member to post until a few weeks after subscribing, or have a verification email process.
Edit: the ZWO Camera Facebook page is also locked out too. Thats a shame, because it is a good place to find out about new ZWO cameras.
You are very probably right about the lockout being instigated by an over-enthusiastic moderator.
Maybe Dave Imm did it for example ?? If he did, and is reading this maybe he could think again .
If he did not and is reading this, or if any other ASIAIR Facebook forum contributor is reading this, maybe they could raise the issue and let us back in.
I have paid a lot of money for ZWO cameras, ASIAIR and accessories and I happen to think I have equal rights to access ASIAIR and ZWO discussion forums.
So how about it FB Forum moderators?
I am really not sure that compensating by making this forum busier will work; I want to understand and learn the issues and release dates of ASIAIR in particular, and so to achieve that we will need to get TJ, Rutger et al to move here en masse and that won't happen for sure.