HELP WITH ASIAIR!!!

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luiscalle
Posts: 11
Joined: Wed Aug 08, 2018 12:29 pm

HELP WITH ASIAIR!!!

Post by luiscalle » Tue Aug 21, 2018 3:32 am

Hi buddies,
I received my ASIAIR today and I couldn't wait to put it on service!! However, I got some unsolved issues I still dealing with it.

1) i couldnt make the backup from SD card using win32 disk imager, i tried with 2 pcs and 1 laptop and any of them could recognize the storage card. Even so, the sd card reader tends to overheat when i plug into the USB port

2) when I connect sd card, all my devices (2 zwo cameras and my Celestron Avx Mount) and turn ASIAIR on, it's supposed I have to wait for about 15 seconds and connect from app. I do it and nothing happens. It seems asiair is not booting, because there is only red light turned on. In consequence, it is not broadcasting any wifi signal to be linked with ASIAIR app in my smartphone.

That SD card issue is giving me a bad impression. is there any link to download another SD image or does anyone could give nor ideas to solve this??... I'm await any useful suggestions.

I made a short video explaining this issue. Plea check this link:
https://drive.google.com/file/d/1a_t__w ... p=drivesdk

Thanks

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Sam
Posts: 2799
Joined: Thu Feb 21, 2013 2:51 am

Re: HELP WITH ASIAIR!!!

Post by Sam » Tue Aug 21, 2018 4:12 am

which country are you in?
we will contact you by email
ZWO Founder
Location:lon=120.6 lat=31.3
SuZhou China

luiscalle
Posts: 11
Joined: Wed Aug 08, 2018 12:29 pm

Re: HELP WITH ASIAIR!!!

Post by luiscalle » Tue Aug 21, 2018 4:25 am

Sam wrote:which country are you in?
we will contact you by email
I'm in Perú. My email is lcalle82@gmail.com
So I'm testing with a Huawei p6 lite smartphone

luiscalle
Posts: 11
Joined: Wed Aug 08, 2018 12:29 pm

Re: HELP WITH ASIAIR!!!

Post by luiscalle » Tue Aug 21, 2018 4:28 am

Sam wrote:which country are you in?
we will contact you by email
By the way, 5G mobile technology is not available yet in my country, unless you're talking about only wifi.

ray
Posts: 19
Joined: Tue Feb 14, 2017 5:26 am

Re: HELP WITH ASIAIR!!!

Post by ray » Tue Aug 21, 2018 7:05 am

luiscalle wrote:
Sam wrote:which country are you in?
we will contact you by email
By the way, 5G mobile technology is not available yet in my country, unless you're talking about only wifi.
Does your phone support 5G wifi band?

luiscalle
Posts: 11
Joined: Wed Aug 08, 2018 12:29 pm

Re: HELP WITH ASIAIR!!!

Post by luiscalle » Tue Aug 21, 2018 7:28 pm

ray wrote:
luiscalle wrote:
Sam wrote:which country are you in?
we will contact you by email
By the way, 5G mobile technology is not available yet in my country, unless you're talking about only wifi.
Does your phone support 5G wifi band?
Unfortunately there is no 5g conectivity in my country. So i spoke with ZWO staff and we'll try to solve this remotely via TeamViewer

riklaunim
Posts: 510
Joined: Tue Dec 31, 2013 6:15 pm

Re: HELP WITH ASIAIR!!!

Post by riklaunim » Tue Aug 21, 2018 8:29 pm

He was referring to 5GHz WiFi band ("n" standard option)

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