Device not registering my camera

questions or suggestion about ASICAP software

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shirik
Posts: 1
Joined: Wed Nov 14, 2018 6:27 pm

Device not registering my camera

Post by shirik » Wed Nov 14, 2018 6:38 pm

I have installed the software for ASICAP on windows 10. When I plug in the camera and open up ASICAP it does not respond to anything I click or show an image from my camera. On a mac it worked straight away. I think its that my laptop (that cost the same price as the camera) is too slow and not advanced enough. Is there anything I can do about that or will I have to rely on that mac?

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Support2@ZWO
Posts: 668
Joined: Thu Feb 09, 2017 4:58 am

Re: Device not registering my camera

Post by Support2@ZWO » Thu Nov 15, 2018 6:54 am

Hi Shirik,
I am confused with your words.
Are you mean the ASICap could not find your camera? or it could find the camera, and you could open it, but it could not get the image?
If there is no device in the ASICap, I think you should check the device manager of you system. If it is not, it is the image's problem, you can try it on another program.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

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