Green Images

ASI's Range of Specialised CMOS camera's

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EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Sat Aug 11, 2018 9:18 am

RAW File normal image 19.5 seconds before green.
Attachments
Screen Shot 2018-08-11 at 21.13.06.png

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Sat Aug 11, 2018 11:23 am

On imaging tonight everything is pink. No change in set up or processing.
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Screen Shot 2018-08-11 at 23.15.44.png

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Sat Aug 11, 2018 2:06 pm

When the images were pink in Nebulosity. I opened ASIcap I am not familier with the program so left at default settings. Images were yellow.
Attachments
Screen Shot 2018-08-12 at 01.59.19.png

EDGCOMBE
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Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Sat Aug 11, 2018 2:11 pm

Data
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ASICAP_2018-08-11_21_30_56_739.PNG.txt
(469 Bytes) Downloaded 90 times

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Sat Aug 11, 2018 2:14 pm

Later in the evening issues resolved again on both ASICAP and Nebulosity normal blue.

The first time I saw green was 24th of July fine since until the last two nights.
Attachments
Screen Shot 2018-08-12 at 02.12.50.png

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Sat Aug 11, 2018 2:19 pm

Approximately 30 minutes before the ASICAP image but processed
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Screen Shot 2018-08-12 at 02.17.18.png

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Support@ZWO
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Re: Green Images

Post by Support@ZWO » Mon Aug 13, 2018 9:28 am

cause by auto color balance?
Location:lon=120.6 lat=31.3
Suzhou China

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Mon Aug 13, 2018 9:40 am

As I have explained not colour balance at the beginning of this thread I wish it was then I could solve.
It is dropping data in the middle of a run (see above thread) so some files have normal colour post processing and with in 19.5 seconds on the next frame data is lost and I get green or pink. Pink is new.

Not colour balance or white balance as not all the frames and I can’t get anything but green out of the green images!

Not USB cable as I have a spare same issues.

Not Nebulosity as I used ASICAP as same colour issues.

The issue is intermittent but becoming more frequent.

Some frames are normal in the run then for no reason green or pink post processing.

I have sent Sean a Dropbox link of the faulty images.
https://www.dropbox.com/sh/7v3jyf8r6ie1 ... KJCha?dl=0

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Mon Aug 13, 2018 10:03 am

Green images marked
Blue normal
Nothing changed mid run of exposures.
Not to do with post processing colour balance as not all images.
Not my computer either as two different Laptops were used.
Attachments
43D24CC9-FFC7-449F-98CF-5A551A845B8C.jpeg

EDGCOMBE
Posts: 22
Joined: Sat Aug 11, 2018 12:47 am

Re: Green Images

Post by EDGCOMBE » Mon Aug 13, 2018 6:01 pm

My issues are the same as this thread
viewtopic.php?f=21&t=8045&p=17602&hilit ... ges#p17602

It isn’t a colour balance issue. Something is wrong with the camera. Please can you repair or replace as it’s only two months old.

I would like this resolved a fast as possible and not to spend days getting nowhere or send it back and hear nothing for two months like the user in the previous thread, who still hasn't heard anything about his camera after two months. I have provided you with all the data to prove its the camera.

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