ASI290MC Firecapture Horizontal Lines

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M44DSW
Posts: 28
Joined: Tue Feb 28, 2017 7:19 pm

ASI290MC Firecapture Horizontal Lines

Post by M44DSW » Tue Mar 06, 2018 12:25 pm

Hi,

I now have Firecapture v2.6, MacOS v10.13.3, ASI290MC connected via USB3 to my MacBook Pro. When recording video I am seeing horizontal lines appear in many of the frames, so much so that I have to throw away 95% of the frames. I have attached 2 examples. Any ideas why this is happening?

Many Thanks
Dave
Attachments
Screen Shot 2018-03-06 at 12.15.51.png
Screen Shot 2018-03-06 at 12.13.54.png

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Sean.Wang
Posts: 713
Joined: Mon Apr 24, 2017 10:08 am

Re: ASI290MC Firecapture Horizontal Lines

Post by Sean.Wang » Wed Mar 07, 2018 8:58 am

Hello
Looks like the camera not works normal. Could you send us a email to support(at)zwoptical.com
We can discuss remote by Teamviewer to check the issue in email.
ZWO | Marketing Consultant
Location:lon=120.6 lat=31.3
SuZhou China

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Sam
Posts: 2780
Joined: Thu Feb 21, 2013 2:51 am

Re: ASI290MC Firecapture Horizontal Lines

Post by Sam » Wed Mar 07, 2018 2:03 pm

you can try adjust "USB Traffic" lower
this help transfer more stable
ZWO Founder
Location:lon=120.6 lat=31.3
SuZhou China

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