ASI 120mm-s cannot connect

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ASI 120mm-s cannot connect

Postby fender254786 » Wed Feb 07, 2018 12:49 am

Hello everyone,
I just purchased a 120mm-s and need your help. When I connect the cable that came with the camera directly to my laptop (an Alienware r17) I am able to connect via the Sky x, Fire Capture and Sharp Cap and take images.
Here is the issue, when I go out to my observatory I connect the camera with the cable that came with the camera and plug that into a high speed USB hub and the hub runs to my laptop but I cannot get any connectivity with the ASI 120mm-s camera. My QSI 660 works fine, SKY X control the QSI and all other periperals. Does this have anything to do with the camera being high speed? The camera is USB 3.0 and 2.0 compatible. I would really appreciate everyone's help.
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Re: ASI 120mm-s cannot connect

Postby chad » Wed Feb 07, 2018 8:13 am

HI,
If there are other devices on your USB HUB, it may be underpowered. You can try to add external power to USB HUB, or just connect the 120MM to the USB hub to test it.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China
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