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ZWO USB3 Camera Not Recognized by USB3 Port

Posted: Fri Sep 27, 2019 4:59 am
by Gary
I understand that my ZWO 183MM PRO is a USB 3.0 device. However, I now realize
that my laptop will not recognize it if it is plugged into the USB3 port. Only the USB2
port will recognize it. I have the latest ZWO camera device driver.

I am using a Lenovo ThinkPad and Windows 7 OS.

Sincerely,

Gary

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Posted: Fri Sep 27, 2019 6:09 am
by Katherine.Tsai
Hi Gary,
Did you change the cable, USB ports, computer and software then try again?

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Posted: Fri Sep 27, 2019 8:22 pm
by Gary
Hi Katherine,

It turns out that if I plug the camera in the USB3 port, then turn on the computer,
it will then recognize the device. So it seems to be an issue with the operating
system.

Sincerely,

Gary

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Posted: Thu Oct 10, 2019 10:40 am
by Katherine.Tsai
Hi Gary´╝î
Thanks for your info, if there is any other questions please feel free to contact us.