Search found 194 matches

by Katherine.Tsai
Thu Oct 10, 2019 10:40 am
Forum: Cameras
Topic: ZWO USB3 Camera Not Recognized by USB3 Port
Replies: 3
Views: 128

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Hi Gary,
Thanks for your info, if there is any other questions please feel free to contact us.
by Katherine.Tsai
Thu Oct 10, 2019 10:37 am
Forum: Cameras
Topic: ASI 290MC and TS Optics B1060 Vario Finder scope
Replies: 3
Views: 79

Re: ASI 290MC and TS Optics B1060 Vario Finder scope

Hi Philippe, First I would like to apologize that I made a mistake, the back focus og 290MC is 12.5mm, not 7.5mm. https://astronomy-imaging-camera.com/product/asi-290mc-color You can see the mechanical drawing from product detail page. I saw the specification from the technical data and it says: Wor...
by Katherine.Tsai
Wed Oct 09, 2019 6:16 am
Forum: Cameras
Topic: Cooling causes ASI071MC pro to crash - desperate for help
Replies: 2
Views: 61

Re: Cooling causes ASI071MC pro to crash - desperate for help

Hi Sir,
I think we have talked via emails. Let us keep in touch with emails.
And I cannot open the link that you attached, could you send it to me again?
by Katherine.Tsai
Fri Sep 27, 2019 7:17 am
Forum: Accessories
Topic: EAF Max Step Incorrect
Replies: 7
Views: 210

Re: EAF Max Step Incorrect

Hi Patrick,
60000 can satsify most of the needs so we set it as 60000.
by Katherine.Tsai
Fri Sep 27, 2019 7:09 am
Forum: Cameras
Topic: ASI 290MC and TS Optics B1060 Vario Finder scope
Replies: 3
Views: 79

Re: ASI 290MC and TS Optics B1060 Vario Finder scope

Hi Philippe, I am not sure about the back focus of your guide scope. Please confirm the back focus of your guide scope then arranged the adapter. ASI290 MC provides 7.5mm or 12.5mm back focus. https://astronomy-imaging-camera.com/product/asi-290mc-color As it is illustrated in the mechanical drawing...
by Katherine.Tsai
Fri Sep 27, 2019 6:09 am
Forum: Cameras
Topic: ZWO USB3 Camera Not Recognized by USB3 Port
Replies: 3
Views: 128

Re: ZWO USB3 Camera Not Recognized by USB3 Port

Hi Gary,
Did you change the cable, USB ports, computer and software then try again?
by Katherine.Tsai
Fri Sep 27, 2019 6:03 am
Forum: Cameras
Topic: 071 slight issue
Replies: 5
Views: 148

Re: 071 slight issue

The anti-dew heater cannot solve this problem, please follow the guide to redry the camera.
by Katherine.Tsai
Fri Sep 27, 2019 2:36 am
Forum: Accessories
Topic: EAF Max Step Incorrect
Replies: 7
Views: 210

Re: EAF Max Step Incorrect

Hi Patrick,
Sorry for the mistake.
I reconfirmed this problem with my manager.
The number of steps that moves is not totally correspond to the distance that the EAF moves.
It is differernt from one focuser to another focuser.
by Katherine.Tsai
Thu Sep 26, 2019 3:56 am
Forum: Cameras
Topic: ST4 cable
Replies: 3
Views: 76

Re: ST4 cable

My pleasure.:)