Search found 520 matches

by Support1@ZWO
Thu Mar 26, 2020 9:43 am
Forum: Feature Requests
Topic: ASIAir Pro native support of Astromechanics ASCOM Canon lens controller, please
Replies: 9
Views: 6150

Re: ASIAir Pro native support of Astromechanics ASCOM Canon lens controller, please

Thanks for your feedback and I have passed your message to our devs.

Now ASIAIR has supported EAF.:)
by Support1@ZWO
Tue Mar 24, 2020 3:19 am
Forum: Cameras
Topic: Need some advice on which ZWO camera for planetary imaging
Replies: 3
Views: 3088

Re: Need some advice on which ZWO camera for planetary imaging

For the mono camera, you can take 20 minutes exposure and derotate it in the postprocessing image. But for the color image, you can only capture shorter exposure image such as 3 minutes. I think it will make a difference in image quality.
by Support1@ZWO
Mon Mar 23, 2020 7:47 am
Forum: Cameras
Topic: Need some advice on which ZWO camera for planetary imaging
Replies: 3
Views: 3088

Re: Need some advice on which ZWO camera for planetary imaging

ASI290 has smaller pixel size which will lead to over-sampling but I think using Binning can make it better.
I will recommend you ASI224MC for an upgrade since it has the same pixel size as ASI120, but it has a faster frame rate and lower read noise.
by Support1@ZWO
Mon Mar 23, 2020 6:34 am
Forum: Cameras
Topic: Cleaning info for inside surface of AR windows
Replies: 3
Views: 4775

Re: Cleaning info for inside surface of AR windows

You can follow the document to clean both sides of the AR glass.
https://astronomy-imaging-camera.com/ma ... iccant.pdf
by Support1@ZWO
Mon Mar 23, 2020 6:27 am
Forum: Cameras
Topic: Problem ASI 294MC PRO
Replies: 7
Views: 8540

Re: Problem ASI 294MC PRO

Email received. Let us keep in touch via email.
by Support1@ZWO
Mon Mar 23, 2020 6:22 am
Forum: Cameras
Topic: Problem after upgrading zwo 120 mc
Replies: 1
Views: 2855

Re: Problem after upgrading zwo 120 mc

Could you share some images with us?
by Support1@ZWO
Mon Mar 23, 2020 6:07 am
Forum: Cameras
Topic: Are ASI2600MC Pro Shipping?
Replies: 3
Views: 3114

Re: Are ASI2600MC Pro Shipping?

gundamrx91 wrote:
Fri Mar 20, 2020 7:19 am
I'm so sorry for the intrusion, but might I buy a camera, or the ASI Air Pro, from you directly?

Giuseppe
Yes. You can buy them from our website.
https://astronomy-imaging-camera.com/
by Support1@ZWO
Fri Mar 20, 2020 7:11 am
Forum: Cameras
Topic: Problem ASI 294MC PRO
Replies: 7
Views: 8540

Re: Problem ASI 294MC PRO

Could you share us the image fit file? And contact support@zwoptical.com, we will help you.
by Support1@ZWO
Thu Mar 19, 2020 6:54 am
Forum: Cameras
Topic: Are ASI2600MC Pro Shipping?
Replies: 3
Views: 3114

Re: Are ASI2600MC Pro Shipping?

I am so sorry about the delay but we are recovering from the coronavirus right now and yes the ASI 2600 will be shipping. But we still need some time to fulfil all the orders.
What is your order number? We can check it up for you.