Brand new 2600mm while running a capture sequence after 30 perfect exposures, images initially corrupt or 60% and now get a failed image using either the ZWO software or NINA. Camera working perfectly otherwise, cooling, etc.
Same here, I get these random download fails from time to time.
Stopped after 2 hours of imaging. Nothing touched or changed. Now will not download come what may. $2400 camera. I'm very irritated. Would have hoped for a zwo suggestion. Can't even report an issue as the 2600mm does not list as a camera option on their support page.
Gerald_db I've just started having this same issue. Did you ever find a solution?
1.Did you try it with different cables, ports, and computers? 2.Please try in ASIStudio 3.After these steps, if issue persists, please refer to attached PDF to catch SDK log.
@tech@zwo#44656 Hi, changed cables, also much shorter, still having the errors
the logs from the SDK are here https://drive.google.com/drive/folders/1pYvHQmHfSKpAwMnB8SfwRVXIGfEZCTyw?usp=sharing
Ok I can consistently replicate this problem also in ASIStudio. The problem is likely to happen in the following two scenarios:
1) the first ever exposure after connecting the camera 2) the first exposure after a change in the image dimension properties ( bin or resolution)
check these videos: https://drive.google.com/file/d/1KsgVhM7Iw5cuvlpXOeQ71Q70xhh_kmC0/view?usp=sharing https://drive.google.com/file/d/1hH9Bmb43aPQS-0TRwyyf8RFgnbu43F8c/view?usp=sharing
SDK and wireshark logs are saved here: https://drive.google.com/drive/folders/1RBRBG-472bTJ-lB1OBXZLX-g8fbtdjyk?usp=sharing
niccoc1603 Ok we will analysis it right away
Hello we want to do a remote check would youplease leave your email ,We will contact you via email
codylooman I've just started having this same issue
Then you can submit a ticket here https://support.astronomy-imaging-camera.com/#Product since RMA may needed.
