RobinArnold, not sure ig my story is going to help but when I was using ASIair I had a Starsense hand control on my CGX mount and it did not work despite having installed the latest Celestron FW/SW. A lot of odd mount behavior and could not get repeatable go to. I tried it connected through the hand control USB and the mount USB. Did not matter. I called Starizona and they suggested using the hand controller I got with the CGX originally as they said ASIair will not work with the StarSense hand controller. Sure enough, with ASIair connected to the USB on the NexStar+ hand controller that has a "GEM" label on the back ASIair worked perfectly as expected all the time. Not sure if ZWO or Celestron has changed anything to allow ASIair to work with the Starsense hand controller in the 6 months since I last used the ASIair.