If you still are having this problem, and you haven't already tried just shutting down the ASIair Pro App, and restarting it, give that a try, it only takes a minute or two. I had a weird problem the other night where I was no longer showing the timer button counting down as I was imaging, and then found nothing was downloading. I spent 1/2 an hour looking over anything I could think of. Nothing!!! All was as fine as far as I could see. As a last resort I simply shut down the App and restarted my Samsung Tablet. Just like that, the problem was solved. I said as a last resort......... Then......... From now on this might be one of the first things I try. Even if it does not solve your problem this time this simple thing might be something to keep in mind for any future malfunction. Good Luck!