Problem with ASI1600 mm cool drive

any question related to our SDK and driver

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ODAIRPM
Posts: 3
Joined: Tue Feb 18, 2020 12:46 am

Problem with ASI1600 mm cool drive

Post by ODAIRPM » Tue Feb 18, 2020 10:37 am

My ASI 1600mm cool stoped work after windons10 operating system reinstallation. Error message is drive unavailable. But ASI 183MC Pro work perfectly.

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chad
Posts: 666
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI1600 mm cool drive

Post by chad » Thu Feb 20, 2020 3:24 am

Hi Sir,
Can you show me the property of camera in the device manager? Usually, there is a error code.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

ODAIRPM
Posts: 3
Joined: Tue Feb 18, 2020 12:46 am

Re: Problem with ASI1600 mm cool drive

Post by ODAIRPM » Fri Feb 21, 2020 12:02 am

The problem was solved with USB3 drive atualization.

Tanks

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chad
Posts: 666
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI1600 mm cool drive

Post by chad » Fri Feb 21, 2020 1:36 am

Hi Sir,
Is there more detail information? Because other users may have the same problem.
Anyway, thanks for sharing.
Thanks
Chad
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

ODAIRPM
Posts: 3
Joined: Tue Feb 18, 2020 12:46 am

Re: Problem with ASI1600 mm cool drive

Post by ODAIRPM » Sat Feb 22, 2020 12:08 am

Probably after reinstalling the operating system some drives have not been updated. This caused communication failure with the camera on the USB3 port. With the update the problem was solved and the notebook recognized the camera.
Tanks

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chad
Posts: 666
Joined: Thu Feb 09, 2017 4:58 am

Re: Problem with ASI1600 mm cool drive

Post by chad » Mon Feb 24, 2020 3:09 am

Thank you very much.
ZWO Driver Engineer
Location:lon=120.6 lat=31.3
SuZhou China

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