Firmware updater for other operating systems

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DerPit
Posts: 18
Joined: Fri Aug 03, 2018 1:17 pm

Firmware updater for other operating systems

Post by DerPit » Fri Apr 17, 2020 8:15 am

I'm currently fighting with my EAF that won't react on 'reverse motion'. The issue is (likely) the firmware, my unit is still at 3.1.3.
However, FW update is only supported in Windows. While I have some 30+ computers around here, we don't have any windows machines (nor licenses, FWIW).

Normal serial/USB units like mounts, hand controllers are usually updatable by running the software in wine, but this fails for HID devices like the EAF. There really should be an option for FW updates for users that don't have Windows.
My appreciation for the EAF (which is a very nice unit) has substantially dropped due to this :(

Moson
Posts: 205
Joined: Wed Apr 01, 2020 8:28 am

Re: Firmware updater for other operating systems

Post by Moson » Fri Apr 17, 2020 9:29 am

We are sorry about this. Our EAF firmware update only supports windows.

wvreeven
Posts: 57
Joined: Mon Apr 01, 2019 7:06 am

Re: Firmware updater for other operating systems

Post by wvreeven » Fri Apr 17, 2020 4:29 pm

I'd like to second this request. I, too, do not have any Windows computers at my disposal nor do I wish for any. I use Mac and Linux and I very much appreciate the support for using your products on the operating systems that I use.

Please do consider making FW update software available for Linux and Mac as well. Many thanks in advance.


Wouter

DerPit
Posts: 18
Joined: Fri Aug 03, 2018 1:17 pm

Re: Firmware updater for other operating systems

Post by DerPit » Sat Apr 18, 2020 1:37 pm

Moson wrote:
Fri Apr 17, 2020 9:29 am
We are sorry about this. Our EAF firmware update only supports windows.
I know. This is why I opened the feature request.
What is technically restricting the FW update to Windows, when the unit has working support for Mac&Linux?
(for Linux, support via fwupd would really be cool...)

Moson
Posts: 205
Joined: Wed Apr 01, 2020 8:28 am

Re: Firmware updater for other operating systems

Post by Moson » Wed Apr 22, 2020 5:42 am

You could try install windows virtual machine on Mac&Linux.
Thanks for your feedback, and I will convey your feedback to our devs, they will consider this.

wvreeven
Posts: 57
Joined: Mon Apr 01, 2019 7:06 am

Re: Firmware updater for other operating systems

Post by wvreeven » Wed Apr 22, 2020 1:29 pm

Thanks for your suggestion. the problem with that is that is requires a Windows license which are not for free.

And thanks very much for passing on our request to the developers! I sincerely hope they will work on this.


Wouter

DerPit
Posts: 18
Joined: Fri Aug 03, 2018 1:17 pm

Re: Firmware updater for other operating systems

Post by DerPit » Thu Apr 23, 2020 2:30 pm

Moson wrote:
Wed Apr 22, 2020 5:42 am
You could try install windows virtual machine on Mac&Linux.
Thanks for your feedback, and I will convey your feedback to our devs, they will consider this.
As Wouter mentions, it's also a question of having a License for it. Thanks for notifying the devs - maybe they could also consider some bootable USB-stick image as updater? Though native versions definitely would be nicer.

Moson
Posts: 205
Joined: Wed Apr 01, 2020 8:28 am

Re: Firmware updater for other operating systems

Post by Moson » Fri Apr 24, 2020 7:08 am

Thanks for your suggestion, our devs will consider this.

DerPit
Posts: 18
Joined: Fri Aug 03, 2018 1:17 pm

Re: Firmware updater for other operating systems

Post by DerPit » Sat Apr 25, 2020 8:43 pm

Thank you.
As I meanwhile also ran into a second problem (the below zero error) I've now switched back to my Pegasus DMFC until I can somehow solve this FW update issue :(

Moson
Posts: 205
Joined: Wed Apr 01, 2020 8:28 am

Re: Firmware updater for other operating systems

Post by Moson » Sun Apr 26, 2020 9:33 am

Sorry, what do you mean about "the below zero error"? Could you explain it or take a screenshot for us?

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