ASI094MC Pro frustrations

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Re: ASI094MC Pro frustrations

Postby gobleb » Mon Jan 22, 2018 8:42 pm

Well things were looking great with the new adapter but then....... the camera died. Mid sequence nothing but black screens. No photos are being transferred to sharpcap anymore even though it recognizes the camera. Hopefully this is not a view of things to come. Only had the camera for less than 2 months and actually used it 4 times.
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Re: ASI094MC Pro frustrations

Postby Sean.Wang » Tue Jan 23, 2018 9:41 am

Hi Could you send us a email to info@zwoptical.com
We will let our engineer remote your camera and computer to take a look that problem.
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Re: ASI094MC Pro frustrations

Postby gobleb » Wed Jan 24, 2018 12:29 am

I'm working with Chad through the people I bought the camera through. I have sent him the required ID and password for team viewer that is connected to the camera.
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Re: ASI094MC Pro frustrations

Postby gobleb » Mon Feb 05, 2018 10:05 pm

Just wanted to follow up. ZWO Customer service was great. Vanessa took care of me. My bad camera got stuck in customs now going on week two. She expedited a replacement and it showed up in 2 days.

Waiting for a clear night to set it up and test it out.
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Re: ASI094MC Pro frustrations

Postby Sean.Wang » Sat Feb 10, 2018 3:48 am

Looks like your telescope or adapters have reflection inside. If solve reflections the cricle will gone.
ZWO | Marketing Consultant
Location:lon=120.6 lat=31.3
SuZhou China

motto:
Don't face one's fate, can't be a real man;
Don't know manners, can't be gentle;
Don't know meaning behind the words, can't understand man's heart.
User avatar
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