Search found 520 matches

by Support1@ZWO
Wed Oct 16, 2019 12:30 pm
Forum: Cameras
Topic: ASI120MM-S sporadic glow
Replies: 2
Views: 626

Re: ASI120MM-S sporadic glow

Hi Max,
Sorry to tell you it is normal for 120MM-S and cannot be fixed now.:(
by Support1@ZWO
Wed Oct 16, 2019 8:19 am
Forum: Accessories
Topic: EAF, unable to detect
Replies: 10
Views: 2382

Re: EAF, unable to detect

OK, if the EAF cannot be recognized by computer, it need to be sent back for repair.
by Support1@ZWO
Wed Oct 16, 2019 7:59 am
Forum: Cameras
Topic: ASI 294MC Pro dropped frames
Replies: 28
Views: 4855

Re: ASI 294MC Pro dropped frames

This is a very strange situation.
Does this problem also happened in ASICAP?
When you do not use cooling, does it also drop frames?
Can your power supply provide 12V power stably?

It is normal for camera temperature to rise after tha camera running for a while without cooling.
by Support1@ZWO
Tue Oct 15, 2019 7:05 am
Forum: Feature Requests
Topic: welcome to post new feature or new toy you want
Replies: 4
Views: 7365

Re: welcome to post new feature or new toy you want

Yes we will add it to the development list.
by Support1@ZWO
Tue Oct 15, 2019 7:02 am
Forum: Accessories
Topic: EAF, unable to detect
Replies: 10
Views: 2382

Re: EAF, unable to detect

Hi Jun, There is a way to confirm whether the EAF is dead, which is to check it in the device manager, also if the EAF is detected and connected, you will hear a sound when EAF is connect to the computer, If there is no sound, please conctact the store in which you buy it from, if you buy it from ZW...
by Support1@ZWO
Tue Oct 15, 2019 6:46 am
Forum: Cameras
Topic: ASI 294MC Pro dropped frames
Replies: 28
Views: 4855

Re: ASI 294MC Pro dropped frames

In my experience, there's no temperature connection. Cooling is necessary to keep air circulating inside the heated dome enclosure to evaporate moisture from outside it. Also of course to keep the amplifier glow from ruining the picture at high gain (>400) needed to capture the stars to about mag 3...
by Support1@ZWO
Tue Oct 15, 2019 6:43 am
Forum: Cameras
Topic: ASI 294MC Pro dropped frames
Replies: 28
Views: 4855

Re: ASI 294MC Pro dropped frames

Yes, I always have the 12v power attached to run the cooler. Not to lead you down the wrong path, but the problem seemed like it could have been connected with the temperature. The last time it occurred, the camera had gotten noticeably chilled. It began working correctly again only after it had be...
by Support1@ZWO
Tue Oct 15, 2019 6:08 am
Forum: Cameras
Topic: ASi 1600mm pro
Replies: 3
Views: 728

Re: ASi 1600mm pro

Hi g Nordstern,
It depends, as long as it can enable you to get ADU around 25000-30000, you can have some try.
by Support1@ZWO
Mon Oct 14, 2019 10:03 am
Forum: Accessories
Topic: Using EAF with ASICAP and INDI
Replies: 6
Views: 1805

Re: Using EAF with ASICAP and INDI

Hi Sir,
Please upgrade ASICAP here.

https://astronomy-imaging-camera.com/public/ASICap.rar
by Support1@ZWO
Mon Oct 14, 2019 10:00 am
Forum: Feature Requests
Topic: Qhypolemaster and Pegasus Astro drivers
Replies: 4
Views: 5816

Re: Qhypolemaster and Pegasus Astro drivers

My pleasure.:)