Search found 520 matches

by Support1@ZWO
Mon Oct 21, 2019 12:31 pm
Forum: Cameras
Topic: Canon 40D -ASIAIR -Exposure Failure?
Replies: 1
Views: 584

Re: Canon 40D -ASIAIR -Exposure Failure?

Hi,
Does "exposure fail" appear everytime?
We do not have Canon 40D so we cannot test it, but you can serach in Facebook group, someone has connected Canon 40D.
https://www.facebook.com/groups/ASIAIR/ ... SEARCH_BOX
by Support1@ZWO
Mon Oct 21, 2019 12:15 pm
Forum: Cameras
Topic: ASI294MC - Temperature control precision
Replies: 1
Views: 556

Re: ASI294MC - Temperature control precision

Hi Alex,
The tolerance of the cooling is ±1 degree.
When the target temperature getting lower, the ftemperature will be less stable.
by Support1@ZWO
Fri Oct 18, 2019 7:17 am
Forum: Feature Requests
Topic: Soft camera / EFW bag
Replies: 3
Views: 1293

Re: Soft camera / EFW bag

Hi John, Sorry we do not have it.:(
by Support1@ZWO
Fri Oct 18, 2019 7:15 am
Forum: Accessories
Topic: EAF, unable to detect
Replies: 10
Views: 2102

Re: EAF, unable to detect

junluo168 wrote:
Fri Oct 18, 2019 1:52 am
Contacted OPT and got a DMA# to send the unit back for repair or replacement. Thanks.
Happy to know that, thanks for your message.;)
by Support1@ZWO
Fri Oct 18, 2019 2:19 am
Forum: Accessories
Topic: Specialty bolts needed to attaching EAF to AT65EDQ
Replies: 4
Views: 1100

Re: Specialty bolts needed to attaching EAF to AT65EDQ

Can EAF adpater be fixed via these screw holes?
by Support1@ZWO
Thu Oct 17, 2019 6:52 am
Forum: Accessories
Topic: Specialty bolts needed to attaching EAF to AT65EDQ
Replies: 4
Views: 1100

Re: Specialty bolts needed to attaching EAF to AT65EDQ

Sorry we do not have better suggestion.
by Support1@ZWO
Thu Oct 17, 2019 6:31 am
Forum: Accessories
Topic: EAF loose movement on motor shaft
Replies: 1
Views: 751

Re: EAF loose movement on motor shaft

Hi Sir,
You can set larger backlash in the software, the steps in different focuser is different.
EAF cannot be turned manually, it must be controlled by software or hand controller.
by Support1@ZWO
Thu Oct 17, 2019 3:33 am
Forum: Cameras
Topic: ASI1600MM_C without in/output usb2
Replies: 1
Views: 430

Re: ASI1600MM_C without in/output usb2

Can you see "Generic USB Hub" appear in device manager when you plug in ASI1600MM-cool?
If it does not show, I think there is something wrong the hub and need to be sent back for repair.
by Support1@ZWO
Thu Oct 17, 2019 3:27 am
Forum: Cameras
Topic: ASI 294MC Pro dropped frames
Replies: 28
Views: 4253

Re: ASI 294MC Pro dropped frames

Thanks for the info, I will wait for your message, and please try it without cooling in the beginning, see if 294 will drop frames again.
by Support1@ZWO
Thu Oct 17, 2019 3:23 am
Forum: Cameras
Topic: ASI294MC Pro IR/UV
Replies: 1
Views: 517

Re: ASI294MC Pro IR/UV

ASI294 does not have UV/IR protection glass.